My work experience is as follows.
adidas
Senior Support Engineer | Apr 2019 - Pres.
- L2 on-site and remote support for A/V, Windows PCs, Macs for over 400 users including remote sales reps and executives.
- Utilized remote tools like Bomgar, Jamf (Macs), RDP and CmRC for urgent issues that are escalated from L1.
- Utilized on-site tools such as Fluke Linkrunners, WiFi Analyzers, serial console TTY, data center rack-mounting tools, iPXE imaging.
- Utilized and contributed to an extensive IT knowledge base using the ServiceNow platform.
- On-site network troubleshooting involving WiFi access points, wireless LAN controllers, VLANs, voice VLANs, Cisco IP phones and on-site support for remote sys. admin and net admin teams.
- Audio/video support for on-site global corporate events and broadcasts that also involve hundreds of users streaming remotely and famous athletes as event guests.
- Regularly administer AD domain users and computers using Microsoft RSAT and PowerShell.
- Familiarized with ITIL practices and its implementation.
- Proactive asset management and tracking of computers, mobiles, loaners using ServiceNow.
Compucom
Configuration Technician | Dec 2018 - Apr 2019
- Deployed desktops, laptops, servers, printers, UPSes, network switches and routers for vendors such as Dell, HP, Panasonic, Lenovo and Cisco.
- Configured and performed break-fix for PCs using the required image and specifications set by clients such as BMO, Ford, Hitachi, Bombardier and Shell.
- Maintained a strong initiative in order to take a wide variety of configuration and repair cases.
Cisco Systems
Network Administrator Internship | May 2018 - Aug 2018
- Assisted in network administration of the pre-sales testing lab and DMZ testing lab used to test network enterprise solutions including but not limited to: Tetration data center monitoring, Nagios Core and Cisco UCS running VMWare ESXi for OS deployments.
- Hands-on experience with the design and configuration of TCP/IP network Layers 1-3 involving Cisco Catalyst and Nexus switches, multilayer switches, VLANS, Cisco routers and WiFi access points
- Installed enterprise-class telepresence and video endpoints such as Cisco Webex DX and Cisco Room Kits at the executive offices and customer-facing areas.
- Awarded Connected Recognition Award for excellence and completion of the CCNA during the internship.
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