My work experience is as follows.

adidas

L2 on-site and remote support for A/V, Windows PCs, Macs for over 400 users including remote sales reps and executives.
Utilized remote tools like Bomgar, Jamf (Macs), RDP and CmRC for urgent issues that are escalated from L1.
Utilized on-site tools such as Fluke Linkrunners, WiFi Analyzers, serial console TTY, data center rack-mounting tools, iPXE imaging.
Utilized and contributed to an extensive IT knowledge base using the ServiceNow platform.
On-site network troubleshooting involving WiFi access points, wireless LAN controllers, VLANs, voice VLANs, Cisco IP phones and on-site support for remote sys. admin and net admin teams.
Audio/video support for on-site global corporate events and broadcasts that also involve hundreds of users streaming remotely and famous athletes as event guests.
Regularly administer AD domain users and computers using Microsoft RSAT and PowerShell.
Familiarized with ITIL practices and its implementation.
Proactive asset management and tracking of computers, mobiles, loaners using ServiceNow.

Compucom

Deployed desktops, laptops, servers, printers, UPSes, network switches and routers for vendors such as Dell, HP, Panasonic, Lenovo and Cisco.
Configured and performed break-fix for PCs using the required image and specifications set by clients such as BMO, Ford, Hitachi, Bombardier and Shell.
Maintained a strong initiative in order to take a wide variety of configuration and repair cases.

Assisted in network administration of the pre-sales testing lab and DMZ testing lab used to test network enterprise solutions including but not limited to: Tetration data center monitoring, Nagios Core and Cisco UCS running VMWare ESXi for OS deployments.
Hands-on experience with the design and configuration of TCP/IP network Layers 1-3 involving Cisco Catalyst and Nexus switches, multilayer switches, VLANS, Cisco routers and WiFi access points
Installed enterprise-class telepresence and video endpoints such as Cisco Webex DX and Cisco Room Kits at the executive offices and customer-facing areas.
Awarded Connected Recognition Award for excellence and completion of the CCNA during the internship.